User Testing Design
2020.8 - present
Craft.js, React, SCSS, Google Firebase
We soft launched Pyro 1.0 to Intuit's design technologist in September 2020, and officially launched it in November.
Prototypes serve as integral tools in evaluating customer experiences, and we've recognized the significance of incorporating authentic customer data, particularly in domains like finance and taxes. Within Intuit, our designers often generate a multitude of innovative experience concepts they wish to test with real customers. However, due to capacity constraints, design technologists (prototypers) may not accommodate every prototyping request.
To address this, there's a critical need to develop a dedicated tool empowering designers to autonomously create functional prototypes. Enabling designers to independently craft these prototypes would not only streamline the process but also expedite the testing and validation of creative ideas with real customers.
Pyro is an open contribution no-code experience building platform that uses coded components to allow anyone to create prototypes using real persistent customer data. Other prototyping tools, such as Sketch and Figma, are not able to incorporate real components or real data, which leads to less reliable insights than if researchers can use participants' real information. Using pyro, designers can quickly create prototypes using real components and data, enabling researchers to gain real customer insights and provide a head-start for developers for final execution.
Pyro 1.0 was released to Intuit designers in November. The public version will be released soon.
Pyro includes the following fantastic features:
Pyro is a cross-platform tool, so designers can create once and test from mobile screens and desktop displays.
Using the variables feature, researchers can gather and test with participants' real information.
All components are aligned with the design guidance, so designers don't need to "reinvent the wheel."
In October 2020, my team conducted ten user testing sessions to get some initial feedback. The participants are designers and PMs among various design teams.
Throughout the process, we collected many positive feedbacks. The biggest win for us was that Pyro includes components and images from the Quickbooks design system, which will significantly save their time designing a page. Some other positive feedback included that Pyro can test with real customer data and has the flexibility to switch between mobile and web interface. Furthermore, users recognized the value of a simple drag-and-drop system and were excited to start using it. We also observed our users using our new table component and QuickBooks page template.
Besides positive feedback, we also gathered some feature requests from our participants, and we will add some of those features to future development.
The Pyro development team later developed more components for the designers to use, including a table component which can analyze an existing excel sheet and input the data into a table.
During the summer 2023, I went back to intern at Intuit and learned that the team and debugged a bunch of issues. Right now Pyro is able to run again. The next step is to incorporate AI in to Pyro.